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Photo by Austin Distel on Unsplash

Photo by Austin Distel on Unsplash

VLK form
enhancement

VLK form
enhancement

VLK form
enhancement

Summary

Time

2 Months

Role

UI/UX Designer

Team

8 People

Location

Amsterdam (NL)

Tasks

  • Collected user feedback

  • Designed prototypes using Figma

  • Tested and iterated with Lyssna

  • Delivered final designs to stakeholders

  • Figma

  • Figjam

  • Miro

  • Lyssna

Tools

Time

2 Months

Role

UI/UX Designer

Team

8 People

Location

Amsterdam (NL)

Tasks

  • Maintained design system using Figma and Atomic Design.

  • Created prototypes and tested with Lyssna.

  • Collaborated with stakeholders on wireframes and designs.

  • Worked in SCRUM team, delivering biweekly updates.

  • Figma

  • Figjam

  • Miro

  • Lyssna

Tools

Time

2 Months

Role

UI/UX Designer

Team

8 People

Location

Amsterdam (NL)

Tasks

  • Collected user feedback

  • Designed prototypes using Figma

  • Tested and iterated with Lyssna

  • Delivered final designs to stakeholders

  • Figma

  • Figjam

  • Miro

  • Lyssna

Tools

Time

2 Months

Role

UI/UX Designer

Team

8 People

Location

Amsterdam (NL)

Tasks

  • Collected user feedback

  • Designed prototypes using Figma

  • Tested and iterated with Lyssna

  • Delivered final designs to stakeholders

  • Figma

  • Figjam

  • Miro

  • Lyssna

Tools

Introduction

Background

During my internship at Van Lanschot Kempen, a leading private bank in the Netherlands, I contributed to the maintenance and improvement of their Design System. I created prototypes, conducted usability testing using Lyssna, and collaborated with stakeholders to develop effective designs. I also worked closely with a team of 8 designers and researchers, bringing biweekly updates during SCRUM reviews.

Background

During my internship at Van Lanschot Kempen, a leading private bank in the Netherlands, I contributed to the maintenance and improvement of their Design System. I created prototypes, conducted usability testing using Lyssna, and collaborated with stakeholders to develop effective designs. I also worked closely with a team of 8 designers and researchers, bringing biweekly updates during SCRUM reviews.

Background

During my internship at Van Lanschot Kempen, a leading private bank in the Netherlands, I contributed to the maintenance and improvement of their Design System. I created prototypes, conducted usability testing using Lyssna, and collaborated with stakeholders to develop effective designs. I also worked closely with a team of 8 designers and researchers, bringing biweekly updates during SCRUM reviews.

Background

During my internship at Van Lanschot Kempen, a prominent private bank in the Netherlands, I played a key role in maintaining and enhancing their Design System. I created prototypes, conducted usability testing with Lyssna, and worked closely with stakeholders to deliver impactful design solutions. Collaborating with a team of 8 designers and researchers, I provided biweekly updates during SCRUM reviews, ensuring continuous alignment and progress.

Background

During my internship at Van Lanschot Kempen, a leading private bank in the Netherlands, I contributed to the maintenance and improvement of their Design System. I created prototypes, conducted usability testing using Lyssna, and collaborated with stakeholders to develop effective designs. I also worked closely with a team of 8 designers and researchers, bringing biweekly updates during SCRUM reviews.

Problem

Low response rate for a crucial form inside the banking and investment platform.

Problem

Low response rate for a crucial form inside the banking and investment platform.

Problem

Low response rate for a crucial form inside the banking and investment platform.

Problem

A low response rate was identified for a critical form within the banking platform.

Problem

Low response rate for a crucial form inside the banking and investment platform.

Solution

We conducted user research, designed prototypes, tested them with real users, iterated based on feedback, and delivered improved designs.

Solution

We conducted user research, designed prototypes, tested them with real users, iterated based on feedback, and delivered improved designs.

Solution

We conducted user research, designed prototypes, tested them with real users, iterated based on feedback, and delivered improved designs.

Solution

We conducted user research, developed prototypes, tested them with real users, iterated based on their feedback, and delivered enhanced designs.

Solution

We conducted user research, designed prototypes, tested them with real users, iterated based on feedback, and delivered improved designs.

Timeline

User Research

01

02

Prototype Development

Usability Testing

03

04

Design Iterations

Further Testing

05

06

Stakeholder Delivery

Timeline

User Research

01

02

Prototype Development

Usability Testing

03

04

Design Iterations

Further Testing

05

06

Stakeholder Delivery

Timeline

User Research

01

02

Prototype Development

Usability Testing

03

04

Design Iterations

Further Testing

05

06

Stakeholder Delivery

Timeline

User Research

01

02

Prototype Development

Usability Testing

03

04

Design Iterations

Further Testing

05

06

Stakeholder Delivery

Timeline

User Research

01

02

Prototype Development

Usability Testing

03

04

Design Iterations

Further Testing

05

06

Stakeholder Delivery

Process

User Research

We began by gathering direct feedback from users about their experiences with the form. This provided valuable insights into their pain points and preferences, helping us better understand and address them in the best possible way.

User Research

We began by gathering direct feedback from users about their experiences with the form. This provided valuable insights into their pain points and preferences, helping us better understand and address them in the best possible way.

User Research

We began by gathering direct feedback from users about their experiences with the form. This provided valuable insights into their pain points and preferences, helping us better understand and address them in the best possible way.

User Research

We started by collecting direct feedback from users on their experiences with the form. This gave us valuable insights into their pain points and preferences, allowing us to address them more effectively.

User Research

We began by gathering direct feedback from users about their experiences with the form. This provided valuable insights into their pain points and preferences, helping us better understand and address them in the best possible way.

*Figjam board (under NDA)

Prototype Development

Using Figma, we created highly fidelity prototypes of the existing form to be tested. We did this to gather additional feedback regarding what was working and what wasn't in the form.

Prototype Development

Using Figma, we created highly fidelity prototypes of the existing form to be tested. We did this to gather additional feedback regarding what was working and what wasn't in the form.

Prototype Development

Using Figma, we created highly fidelity prototypes of the existing form to be tested. We did this to gather additional feedback regarding what was working and what wasn't in the form.

Prototype Development

Using Figma, we created high-fidelity prototypes of the existing form for testing. This allowed us to gather further feedback on what was working well and what needed improvement.

Prototype Development

Using Figma, we created highly fidelity prototypes of the existing form to be tested. We did this to gather additional feedback regarding what was working and what wasn't in the form.

*Figma prototype (under NDA)

Usability Testing

We conducted in-depth usability testing on Lyssna to improve the user experience. By observing users interact with the prototype, we identified areas for enhancement. We also gathered quantitative feedback from surveys such as SUS, NPS, and CSAT. Analyzing task completion times, error rates, and user comments gave us valuable insights into user behavior and preferences.

Usability Testing

We conducted in-depth usability testing on Lyssna to improve the user experience. By observing users interact with the prototype, we identified areas for enhancement. We also gathered quantitative feedback from surveys such as SUS, NPS, and CSAT. Analyzing task completion times, error rates, and user comments gave us valuable insights into user behavior and preferences.

Usability Testing

We conducted in-depth usability testing on Lyssna to improve the user experience. By observing users interact with the prototype, we identified areas for enhancement. We also gathered quantitative feedback from surveys such as SUS, NPS, and CSAT. Analyzing task completion times, error rates, and user comments gave us valuable insights into user behavior and preferences.

Usability Testing

We conducted comprehensive usability testing on Lyssna to enhance the user experience. By observing how users interacted with the prototype, we pinpointed areas for improvement. Additionally, we collected quantitative feedback through surveys like SUS, NPS, and CSAT. Analyzing task completion times, error rates, and user comments provided valuable insights into user behavior and preferences.

Usability Testing

We conducted in-depth usability testing on Lyssna to improve the user experience. By observing users interact with the prototype, we identified areas for enhancement. We also gathered quantitative feedback from surveys such as SUS, NPS, and CSAT. Analyzing task completion times, error rates, and user comments gave us valuable insights into user behavior and preferences.

*Lyssna platform (used to be UsabilityHub)

Design iterations

Based on insights from usability testing, initial research, and feedback sessions, we developed two design concepts:

  • Minimalist Version: A simplified design similar to the existing form, focused on quick implementation. It removed unnecessary elements, streamlined the user flow, and improved clarity.

  • Enhanced Version: A more detailed design that required more development effort. It introduced new features, improved visuals, and provided more context to help users complete tasks more efficiently.

*Prototype version 1 (under NDA)

*Prototype version 2 (under NDA)

Further Testing and Refinement

We conducted additional usability tests on both prototypes to compare their effectiveness and gather more insights. By observing user interactions, analyzing task completion times, and collecting feedback, we identified areas for improvement. Based on these findings, we refined both prototypes, adjusting the layout, wording, and functionality to enhance the user experience.

*Results of usability testing (under NDA)

Stakeholder Delivery

We presented the final prototypes and recommendations to stakeholders for implementation. The presentation covered a detailed overview of the design process, key findings from usability testing, and the reasoning behind each design decision. We also offered implementation recommendations, considering development effort, cost, and the potential impact on user experience.

Conclusion

Experience

Our design process resulted in a form that is more intuitive, efficient, and user-friendly by addressing pain points and incorporating user feedback. Usability testing guided data-driven decisions, highlighting improvement areas and aligning changes with user needs. Offering two design options—a quick fix and a more substantial overhaul—allowed stakeholders to optimize resources and prioritize improvements based on business goals.

Experience

Our design process resulted in a form that is more intuitive, efficient, and user-friendly by addressing pain points and incorporating user feedback. Usability testing guided data-driven decisions, highlighting improvement areas and aligning changes with user needs. Offering two design options—a quick fix and a more substantial overhaul—allowed stakeholders to optimize resources and prioritize improvements based on business goals.

Experience

Our design process resulted in a form that is more intuitive, efficient, and user-friendly by addressing pain points and incorporating user feedback. Usability testing guided data-driven decisions, highlighting improvement areas and aligning changes with user needs. Offering two design options—a quick fix and a more substantial overhaul—allowed stakeholders to optimize resources and prioritize improvements based on business goals.

Experience

Our design process resulted in a form that is more intuitive, efficient, and user-friendly by addressing pain points and incorporating user feedback. Usability testing guided data-driven decisions, highlighting improvement areas and aligning changes with user needs. Offering two design options—a quick fix and a more substantial overhaul—allowed stakeholders to optimize resources and prioritize improvements based on business goals.

Experience

Our design process resulted in a form that is more intuitive, efficient, and user-friendly by addressing pain points and incorporating user feedback. Usability testing guided data-driven decisions, highlighting improvement areas and aligning changes with user needs. Offering two design options—a quick fix and a more substantial overhaul—allowed stakeholders to optimize resources and prioritize improvements based on business goals.

Lesson learned

Lesson learned

Lesson learned

Lesson learned

Lesson learned

  1. User Feedback Drives Improvement: Incorporating user feedback helps address specific pain points, making the design more intuitive and user-friendly.

  2. Data-Driven Decisions: Usability testing provides critical insights that inform design improvements, ensuring decisions align with user needs.

  3. Flexible Solutions Optimize Resources: Offering multiple design options enables stakeholders to balance quick fixes with long-term improvements, optimizing time and resources based on priorities.

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Time

6 Months

Role

UI/UX Designer

Team

8 People

Location

Amsterdam (NL)

  • Collected user feedback

  • Designed prototypes using Figma

  • Tested and iterated with Lyssna

  • Delivered final designs to stake holders

Tasks

  • Figma

  • Figjam

  • Miro

  • Lyssna

Tools

Time

6 Months

Role

UI/UX Designer

Team

8 People

Location

Amsterdam (NL)

  • Collected user feedback

  • Designed prototypes using Figma

  • Tested and iterated with Lyssna

  • Delivered final designs to stake holders

Tasks

  • Figma

  • Figjam

  • Miro

  • Lyssna

Tools